Related: How to Fix it when Xfinity WiFi is Connected, but there is no Internet Access Meanwhile, test out the next troubleshooting methods, which may work and help you not have to deal with the frustration of contacting support. If you believe this is the issue, then the only route to take is to contact Comcast or your provider immediately and inform them how you feel about Xfinity on Roku not being enabled. This means the Roku app ‘thinks’ that you are not connected to Xfinity internet (even if you really are) and this causes the Xfinity app to not work on Roku. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like.” (Error: TVAPP-00101) You’ll know this is the source of the problem if you get an error that says “This device can only access Xfinity Stream on your in-home Xfinity WiFi. Many users of the Xfinity app don’t realize that their rental modem or router prevents them from accessing Xfinity on Roku via the Roku app.Ī “confused” modem/router is one of the biggest reasons that the Xfinity app doesn’t work on Roku. Ensure your Roku knows you are actually connected to Xfinity internet. If customer support is needed, then you should look to contact Xfinity customer service, not Roku – Xfinity is typically the issue here. We’re going to cover, in depth, all the different ways we have successfully fixed the Xfinity app not working on Roku express, Roku Stick, Roku Ultra, and Roku TV’s (This includes Hisense and TLC). How to fix Xfinity Stream App not working on Roku Related: How to get a Roku Internet Browser.Related: Xfinity Throttling: Why your Xfinity internet is so Slow (Fixed).
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